![]() Visit /recover.php to activate your local One Time Password. Request the password hint at /forgot.php to help recall the Master Password. ![]() Type the Master Password in a document and copy-paste to ensure no typos. If signing in to the website at works, re-install the extension. Here are steps users can take when they’re having trouble with their Master Password: The Master Password must be reset by the user or an Admin using the available recovery options. LastPass is never sent the user’s Master Password, so we can’t send it to the user or the Admin or reset it. If the login is already stored in LastPass, try deleting and re-saving the site to LastPass.Ĭheck if the URL is in the LastPass Icon > My LastPass Vault > Settings > Never URLs.įorce-capture the login fields with the Save All Entered Data feature. Right-click on the site’s login fields and look at the context menu information to check whether the website is built with Flash or Silverlight – LastPass doesn’t support these sites. Go to the LastPass Icon > Preferences > General and ensure Automatically Fill Login Information is enabled. Note that offline access can be disabled by policy, though we do not recommend this due to user inconvenience Trouble Saving or Filling a Site LoginĬheck that the LastPass extension in the browser toolbar is red (black in Safari). When they sign in without a connection, the app will default to offline mode and the user can sign in to view the offline copy of the vault. The user needs to sign in at least once on a device to create a locally cached, encrypted copy of the vault. Though LastPass is a cloud-based solution, offline access is available through the browser extension and the mobile apps. Reset the browser to default settings and/or reinstall the browser before reinstalling. Test antivirus or security software that may be blocking LastPass – ensure LastPass is trusted. Temporarily disable other extensions, and then try reinstalling LastPass. Go to the browser’s settings, open Extensions and ensure LastPass is listed AND enabled.Ĭheck that LastPass is not hidden behind the address bar by dragging the bar left or dropping LastPass into the browser toolbar (depending on which browser you are using). Use the download link in the browser: /dl If you have deployed LastPass and a user still does not see the extension in their browser toolbar: More Information about Key LastPass Features Signing in to LastPass through the Extensionĭownloading and signing in through the browser extension is the best way to use LastPass. Personal Passwords and Linking Personal Accounts Resetting Multifactor Authentication (MFA) Signing in to LastPass through the Extension Review the answers and if needed, scroll all the way to the bottom of the page and click the “Contact Support” button to submit a help ticket to LastPass. To get help directly from LastPass, click here and type in your question. LastPass supports Admins and Helpdesk support teams with any issues requiring escalation, including technical or usability related issues. We recommend everyone watch the live training or the recorded versions: LastPass provides a one hour training session with Q&A for users and administrators.These videos include Browser extensions, user training, Mobile Apps, Account Recovery information, Password Management, Sharing and Shared Folders, and a variety of Administrator tools.Learning Resources | Getting Help from LastPass | Common Issues for the Helpdesk | FAQs The document Use the LastPass Desktop App for Windows describes the steps to access Windows Desktop applications with LastPass.Primary support for LastPass Business is provided solely by LastPass and is accessible through your departmental Administrator. You can check the status (incidents, outages, etc.) of LastPass at: How can I access Windows Desktop applications with LastPass? It doesn't seem to be working.Ī. For step-by-step instructions, visit How do I permit access to my vault? Q. You can also set up your mobile app to handle an offline login. Simply enable offline access for your account from within its Account Settings using the Multifactor Options tab. Any LastPass web browser extension, desktop app, or mobile app can be logged into without an Internet connection and will default to offline mode when no connection is present, if allowed to do so. Yes, once you configure your account for this. Can I access LastPass when I'm not online?Ī. View How do I generate Sharing Keys for LastPass? for instructions. ![]() To do this, set up your GVSU extension as described in FAQ's. You won't be able to access your team’s shared folders and share passwords until you set up your Sharing Key. ![]() Why am I not able to see my team's shared folders?Ī. Open a ticket with Client Portal Home () to reset your enterprise master password. Please set up account recovery options to recover your personal account. Grand Valley Admin can reset your Master Password for your Business account.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |